SHIPPING INFORMATION

WHEN WILL MY ORDERS BE PROCESSED?

• All orders will be processed as soon as payment has been confirmed.
  
  

HOW DO YOU SHIP YOUR ORDERS?

• Metro Manila deliveries are arranged with a private partner courier.
• Provincial deliveries are catered through official 7Grains Shopee and Lazada stores. Couriers, tracking, and order changes should be coursed through the corresponding platform or app where the order was placed.
  
  

WHAT ARE YOUR SHIPPING RATES?

• A flat rate fee of ₱100 applies for Metro Manila delivery.
  
  Standard delivery time
• Metro Manila 2-4 business days
• Provincial delivery placed through Shopee/Lazada should be tracked through the platform or app where order has been placed.
• Estimate delivery times are to be used as a guide only and commence from the date of dispatch.
• There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.

HOW DO I TRACK MY ORDER?

• FOR METRO MANILA:
  You will receive an automated email and SMS update (if you opted upon checkout) a day before your order is scheduled for delivery. For questions and changes, please contact us via email hello@7grains.com.ph or via viber message at +639178117080.

ORDER CANCELLATION POLICY

To cancel an order you have placed with, you must contact customer support by email at hello@7grains.com.ph or via Viber message at +639178117080 before it has been SHIPPED. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund.

ORDER CHANGE POLICY

To change an order you have placed with, you must contact customer support by email at hello@7grains.com.ph or via Viber message at +639178117080 before it has been PACKED. Every effort will be made to accommodate the changes to your order as long as it has not yet been packed. When contacting customer support to change an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be changed or canceled. In this case, you can request to return the item for a refund.


REFUNDS, RETURNS, EXCHANGE

While we strive to guarantee that every item we dispatch is correct and of excellent quality, we acknowledge that occasional errors may occur. In such instances, we are committed to offering exchanges or refunds. Specifically, we provide exchanges or refunds for products that have been inaccurately delivered or deemed faulty or defective.

However, it's important to note that refunds will NOT be issued for situations where you simply changed your mind or selected the wrong product.

Refunds will be granted in the following circumstances:

• If the item you received is not in its original condition, damaged, or lacking components as a result of our mistake.

In the event of any product-related concerns arising from defects or receiving the wrong item, please promptly reach out to hello@7grains.com.ph within 24 hours of receiving the product. Kindly provide the following details and attachments to facilitate the replacement or refund process:

• Photo and/or video clearly showing the item
• Full name
• Order number associated with the purchase.